X-Cart Order Statuses

[Nebraska City]

At any moment in time, any order in X-Cart has one of the following statuses:


▪ Not finished (I),


▪ Queued (Q),


▪ Failed (F),


▪ Declined (D),


▪ Processed (P),


▪ Complete (C),


▪ Backordered (B).

Not finished (I), Failed (F) and Queued (Q) are the statuses that X-Cart can assign to orders automatically.

Queued is the status of new orders. It indicates that an order has been placed and is waiting to be processed.

Not finished indicates that the payment transaction by which the customer was supposed to pay for the order has not been completed (The customer went to an online payment processor but has not returned yet; the transaction is neither successful nor failed).

Failed indicates that the payment transaction could not be processed.

Processed indicates that the payment has been received by the store. This status is automatically assigned to an order that is paid for using an online payment processor after a customer successfully completes the payment transaction. As to orders paid for using offline payment methods (credit card, check or phone ordering), this status needs to be assigned manually by the store admin.

Complete indicates that all work on the order has been completed. This status can be assigned to an order by the product provider after the order is shipped.

Backordered indicates that the order has been canceled by the customer. This status can be assigned to an order manually by the store admin.

Declined indicates that the order has been canceled by the store admin. It may be of use, for example, for orders that have been found fraudulent. This status is an equivalent of the automatic Failed status.

http://www.pbwsupport.com/helpdesk/t...r_statuses.htm
help.x-cart.com/index.php?title=X-Cart:Orders